SUPPORT

Help Center

Find answers to the most frequently asked questions about using the platform, for both organizers and buyers.

For Organizers

Click the "Create Event" button in the navigation bar.
Enter your personal and access details.
You will receive a verification email at the address provided.
Once your account is verified, you are ready to publish events.

Log in and go to the "Events" section in the panel.
Click "New Event" and enter the details: name, description, location, dates and ticket types.
Follow the wizard steps and publish your event when it is ready.

XEBENT applies a commission of 10% on the value of each ticket sold.
This commission covers platform usage, payment processing and technical support.
No fixed costs or monthly fees: you only pay when you sell.

Yes. During the event creation or editing process, you will find a section to add sponsors.
You can upload their logo and indicate the brand name so it appears on the event page.

For Buyers

Search or select the event you are interested in from the main screen.
Choose the ticket type, quantity and available options (sector, category, etc.).
Complete the payment process and you will receive your ticket instantly.

We accept Webpay (debit and credit within Chile) and PayPal for international purchases.
All payments are processed securely with SSL encryption.

Once payment is confirmed, you will receive a digital voucher at the registered email address.
This voucher contains a QR code that will be scanned at the event entrance.
You can also access your tickets from your profile on the platform.

Didn't find what you were looking for?

Our team is available to help you with any query, no matter how specific.